Welcome to the Hausse Couture E-commerce Shop (“Hausse Couture,” “We,” “Our,” or “Us”). Please carefully read the following Terms and Conditions (“Terms”) before using our website or engaging in any transactions with us.
1. Formation of Contract
In the checkout you will be able to choose between different payment options. You complete Your order by completing the relevant instructions in the chosen payment option’s interface. By completing the order You are making a binding offer to purchase the products in the shopping cart. We will send You an automatic confirmation of receipt by email. The automatic confirmation of receipt only documents that Your order has been received by Us and does not constitute acceptance of the offer. Depending on Your selected payment option, payment may be triggered, or the amount reserved on your account, at this point in time. The order is only concluded when the products are delivered or the declaration of acceptance is made by Us, which is sent in a separate e-mail (shipping confirmation email) at which point the reserved amount, depending on the payment option You chose, is captured. If for any reason We are unable to fulfill Your order, We will let You know at the earliest opportunity. If We have already received payment for such order, We will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary We will notify You and ask You to contact Us via email to settle the refund.
2. Pricing and Delivery Conditions
Within the European Union, the prices displayed in the checkout include the statutory consumption tax of the jurisdiction to which the order is to be delivered.
Outside of the European Union and depending on the jurisdiction, You may be required to handle statutory consumption tax as well as import duties and/or fees to pay upon receipt. Any shipping fees payable will be shown to You during the checkout process. Please note that You will bear any and all costs associated with importing the order to Your market. Please note that all garments are meticulously crafted to order, thus delivery times may vary.
3. Delivery
We exercise the utmost diligence in accepting and processing orders and will deliver Your order via the most suitable delivery service.
Before You place Your order, You will be informed of the expected delivery details. Once You have placed Your order You will receive an email confirmation with Your expected delivery details.
4. Voucher Utilization
Promotional vouchers distributed as part of marketing endeavors or acquired gift vouchers can be utilized during the checkout process. The terms and conditions stipulated for each voucher shall govern its usage.
5. No Right of Withdrawal
The right of withdrawal and return does not apply to the order you make on this Store as the products are custom-made, tailored to you and is according to the specifications you have provided to us. This means that you do not have the right to withdraw or return your order, and that the purchase is final. However, for any defects, incorrect orders or faulty products, please follow the procedure set out in Section 7 (Faulty Products).
6. Quality Assurance
We are dedicated to providing products of superior quality and unparalleled customer service. Should any concerns arise regarding your order, please promptly contact us, and we will endeavor to address them expeditiously.
7. Faulty Products
If the item You receive is faulty we truly regret that. In such a case please notify Us at Your earliest convenience via the Contact page and send along:
– your order number
– a photograph of the fault
If We deem the item faulty, We will attempt to deliver a replacement for the faulty item. If a redelivery is not possible, You will be provided a full refund of the price of the product. We will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary We will notify You and ask You to contact Us via email to settle the refund.
8. Payment Methods
You can pay for Your products as set out below. Please note that the available payment options may vary per market. The payment options available to You are indicated in the checkout.
Credit card or Payment card
You can enter Your payment details at the time You place Your order using a valid credit or payment card (with a VISA or Mastercard). We, or Our payment service provider, reserves the right to check the validity of the credit/payment card and check for indications of fraudulent activity. These checks may include the credit/payment card’s credit status in relation to the order value and whether the address data of the purchaser is correct and/or matches the delivery address, and anti- fraud services. We may refuse orders depending on the result of these checks. Please note that any applicable bank charges will be borne by You.
You will receive the receipt of the transaction in the confirmation email.
9. Our Liability
Nothing in these Terms shall exclude or limit Our liability regarding any matter for which it would be unlawful for Us to limit or exclude Our liability. We do not seek to exclude liability for fraudulent misrepresentation by Us or Our employees or agents. If We breach these Terms, We shall only be liable for losses which are a reasonably foreseeable consequence of such breach. We are not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the products or to meet any of Our other obligations under these Terms where such failure is due to an event that is beyond Our reasonable control, i.e. force majeure. Our maximum liability to You for any loss or damage arising in connection with Your order on the Store shall be limited to the total price of Your order, unless mandatory regulations states otherwise. If You have a problem with a product that You have purchased, please contact Us via the Contact page to solve the matter. If You were not able to settle the complaint with Us, we encourage You to reach out to your local consumer dispute resolution agency.
10. Colors
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color You see will depend on Your computer system, and We cannot guarantee that Your computer will accurately display such colors.
11. Guarantee
If there are defects in the products You have purchased, We abide by all statutory guarantee regulations. If You have a complaint regarding material or manufacturing faults in products that We have supplied, including damage incurred in transit, please let Us know by contacting Us via the contact form.
12. Assignment
We reserve the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of products.
13. Miscellaneous
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
We want to provide the best possible online experience. To make this possible We need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services (ii) Store, or (iii) Store, or employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content, We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms.
13. Ownership of Rights
All intellectual property rights, such as logos, trademarks, copyrights or other intellectual property rights on our products or used otherwise, remain with Us, Our affiliated companies within Our company group or licensors. Any use of the copyrighted items, its contents, derivatives including copying or storing such content in whole or part, other than for Your own personal, non-commercial use, is prohibited without Our permission.
